We will warrant our products for 1 year from the the purchase date from any defects in material or workmanship. This warranty does not include any damage from wear and tear, misuse, chewing, or the use of topical flea and tick treatments (this can damage/discolor).
All warranty requests must be emailed to firstname.lastname@example.org prior to returning any products.
Items must be returned to us (at buyers expense) for visual inspection to determine if a warranty applies. We will refund the shipping once a warranty claim is approved. Depending on the nature of the claim, we will advise if the item will be repaired or replaced.
Repairs will only be done in our shop, items must be returned to us.
In the event there is a mishap and damage happens, contact us and if it's fixable we can provide you a quote for the repairs.